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Google responds to Haryana man’s angry protests over Pixel phone repair

A very frustrated Pixel owner had resorted to banners and posters after Google failed to fix his smartphone. Manu Aggarwal from Rohtak, Haryana said that Google’s customer service charged him a total Rs 26,851 but still failed to fix his Pixel phone. “In this particular case, when the customer was dissatisfied with our repeated efforts and response to his service request, we offered a free of cost repair or a new device, in line with our warranty policy. He has however repeatedly failed to accept the replacement and has instead demanded two units of the next-gen Pixel. Unfortunately, we cannot give in to misuse of our policy or coercion, and are unable to comply with his unreasonable demands.” Source: HT

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